Frequently Asked Questions

We look forward to having you join us at ideaCity08. Here are a few guidelines to help make your time with us even more enjoyable.

1. Where can I find an agenda?
Our agenda is posted on the ideaCity website, click here to view the Agenda page.

2. How do I pick up my FULL pass?
It's easy. If you already have a pass for ideaCity, all you need to do is show up at the conference, present yourself to the registration desk, show photo ID, and you'll receive your badge.

The best time to do this is during pre-registration, which will be held at the conference venue, The , The Isabel Bader Theatre, 93 Charles St. West (see map and directions below), on Tuesday 19 June from 6:00-8:00 pm

If it's not possible for you to make pre-registration, don't panic. You do not need to send someone else in your place to pick up materials. In fact, we won't be able to give your materials to anyone else besides you. If you have a full pass and you can't make pre-registration, simply come by the registration desk at anytime during the conference and we'll give you your pass.

3. How do I pick up my DAY pass?
Please come by the conference venue (The Isabel Bader Theatre, 93 Charles St. West; directions and map below) on the morning of your day and present yourself to the registration desk. (Please see the ideaCity agenda at www.ideacityonline.com/schedule.asp for start times.) If you can't come by in the morning, no problem! You can come by the registration desk to pick up your pass at any time, but only on your particular day.

4. How do I pick up my SESSION pass?
Please come by the conference venue (The Isabel Bader Theatre, 93 Charles St. West; directions and map below) during the break prior to the commencement of your session, and present yourself to the registration desk. (Please see the ideaCity agenda at www.ideacityonline.com/schedule.asp for start times). Your session pass is valid until the end of the session only.

5. Can I send someone else in my place to pick up my pass?
No, because there's no need to do so as per above. For security reasons, we can only give your materials to you directly.

6. Can my pass be mailed to me in advance?
No. As per above, passes will be made available at the conference venue (The Isabel Bader Theatre, 93 Charles St. West; see map and directions below) registration desk. No materials will be mailed out in advance.

7. I have a full pass and I absolutely can't make the pre-registration, what do I do?
No worries. Here's what you can do, as per the response outlined in Question #1:

If it's not possible for you to make pre-registration, don't panic. You do not need to send someone else in your place to pick up materials. In fact, we won't be able to give your materials to anyone else besides you. If you have a full pass and you can't make pre-registration, simply come by the registration desk at anytime during the conference and we'll give you your pass. The registration desk is located in the conference venue, The Isabel Bader Theatre, 93 Charles St. West. (see map and directions below)

8. The conference has already started and I want to buy a ticket? Can I still register?
Yes of course. If the conference has already started, simply come by the conference venue (The Isabel Bader Theatre, 93 Charles St. West; see map and directions below) and present yourself at the registration desk. Please let someone at the desk know that you'd like to purchase a ticket and someone will assist you so that you can buy your pass and start attending the conference right away.

If you're reading this before 19 June 2007, you can still sign up online at www.ideacityonline.com or by calling our offices at 416.362.4332.

9. Where is the conference being held?
The conference is being held at The Isabel Bader Theatre, 93 Charles St. West, in Toronto. Charles Street is a one- way street running west, located two blocks south of Bloor St. and Avenue Road, which is the closest major intersection.

There is very limited parking available.

The closest TTC stop is Museum.

For a map, please visit: www.vicu.utoronto.ca/about/Campus_Maps/Victoria_University.htm
(please note, the Isabel Bader Theatre is noted on the map as “BT”).

10. I've just realized that I won't be able to make the conference and I've already purchased a pass?
If you've purchased a FULL pass and you are now unable to attend:

You have two options:

If your reading this prior to 19 June 2007, you can email info@ideacityonline.com and ask to send someone else in your place. (Please note, in this email you must identify yourself and list the name and email address of the person who will be attending in your place). The other option is to defer your registration to ideaCity08. To do so; you must email info@ideacityonline.com prior to 19 June 2007. Please identify yourself as a registrant and state that you will be deferring your pass to ideaCity08.

Unfortunately, request made after 19 June 2007 cannot be accommodated.

If you have purchased a DAY pass and you are now unable to attend:

You have two options:

If your reading this prior to the day you were scheduled to attend, you can email info@ideacityonline.com and ask to send someone else in your place. (Please note, in this email you must identify yourself and list the name and email address of the person who will be attending in your place). The other option is to defer your registration to ideaCity08. To do so, you must email info@ideacityonline.com prior to the day you were scheduled to attend. Please identify yourself as a registrant and state that you will be deferring your day pass to ideaCity08.

Unfortunately, request made after the day you were supposed to attend cannot be accommodated.

If you are attending the conference as a guest of a sponsor or a speaker, please make note of this in your email.

If you have purchased a Session Pass and you are now unable to attend:

You have two options:

If your reading this prior to the day in which your session will occur, you can email mailto:info@ideacityonline.com. and ask to send someone else in your place (please note, in this email you must identify yourself and list the name and email address of the person who will be attending in your place). The other option is to defer your registration to ideaCity08. To do so, you must email mailto:info@ideacityonline.com. prior to the day in which your session will occur. Please identify yourself as a registrant and state that you will be deferring your day pass to ideaCity08.

Unfortunately, request made after the day you were supposed to attend cannot be accommodated.

If you are attending the conference as a guest of a sponsor or a speaker, please make note of this in your email.

11. What is the conference refund policy?
ideaCity Conference registration fees are non-refundable. Should you find yourself unable to attend ideaCity, please read through the guidelines outlined in Question #10.

12. I have a full pass, but I want to split it into day-passes. Can I do that?
Unfortunately, full passes cannot be split into day passes.

13. Are passes transferable? Can't I give my pass to someone else?
Passes are issued in the name of the registrant and all pass holders must show photo ID at the check-in. Passes are non-transferable unless you are able to satisfy one of the guidelines outlines in Question #10.

14. What about the parties? Can anyone go? How do I sign up?
ideaCity parties are for ideaCity attendees. There is one party each night, at the end of the day's sessions. If you have a full pass, you automatically gain admission to each of the three evening parties. (Please note, this is a single ticket)
o If you have a day pass, you automatically gain admission to that day's party only. (Please note, this is a single ticket)

If you have a session pass, or if you are in a day pass or full pass user and you would like to invite a guest, you must pay a registration fee of $125 + GST per person, per party.

15. What is the dress code for the conference?
The dress code is casual and relaxed!

16. I still have questions. How do I reach conference staff once the conference
has started?
After 19 June 2007, the best way to reach the conference staff is by email, at info@ideacityonline.com. We will have access to email on-site and will be checking frequently. If the matter is urgent, you may also contact us by dialing 416.362.4332


	Frequently Asked Questions See Also: Agenda \| Who Attends \| Sponsors \| FAQ \| News \| Contact Us We look forward to having you join us at ideaCity08. Here are a few guidelines to help make your time with us even more enjoyable. 1. Where can I find an agenda? Our agenda is posted on the ideaCity website, click here to view the Agenda page. 2. How do I pick up my FULL pass? It's easy. If you already have a pass for ideaCity, all you need to do is show up at the conference, present yourself to the registration desk, show photo ID, and you'll receive your badge. The best time to do this is during pre-registration, which will be held at the conference venue, The , The Isabel Bader Theatre, 93 Charles St. West (see map and directions below), on Tuesday 19 June from 6:00-8:00 pm If it's not possible for you to make pre-registration, don't panic. You do not need to send someone else in your place to pick up materials. In fact, we won't be able to give your materials to anyone else besides you. If you have a full pass and you can't make pre-registration, simply come by the registration desk at anytime during the conference and we'll give you your pass. 3. How do I pick up my DAY pass? Please come by the conference venue (The Isabel Bader Theatre, 93 Charles St. West; directions and map below) on the morning of your day and present yourself to the registration desk. (Please see the ideaCity agenda at www.ideacityonline.com/schedule.asp for start times.) If you can't come by in the morning, no problem! You can come by the registration desk to pick up your pass at any time, but only on your particular day. 4. How do I pick up my SESSION pass? Please come by the conference venue (The Isabel Bader Theatre, 93 Charles St. West; directions and map below) during the break prior to the commencement of your session, and present yourself to the registration desk. (Please see the ideaCity agenda at www.ideacityonline.com/schedule.asp for start times). Your session pass is valid until the end of the session only. 5. Can I send someone else in my place to pick up my pass? No, because there's no need to do so as per above. For security reasons, we can only give your materials to you directly. 6. Can my pass be mailed to me in advance? No. As per above, passes will be made available at the conference venue (The Isabel Bader Theatre, 93 Charles St. West; see map and directions below) registration desk. No materials will be mailed out in advance. 7. I have a full pass and I absolutely can't make the pre-registration, what do I do? No worries. Here's what you can do, as per the response outlined in Question #1: If it's not possible for you to make pre-registration, don't panic. You do not need to send someone else in your place to pick up materials. In fact, we won't be able to give your materials to anyone else besides you. If you have a full pass and you can't make pre-registration, simply come by the registration desk at anytime during the conference and we'll give you your pass. The registration desk is located in the conference venue, The Isabel Bader Theatre, 93 Charles St. West. (see map and directions below) 8. The conference has already started and I want to buy a ticket? Can I still register? Yes of course. If the conference has already started, simply come by the conference venue (The Isabel Bader Theatre, 93 Charles St. West; see map and directions below) and present yourself at the registration desk. Please let someone at the desk know that you'd like to purchase a ticket and someone will assist you so that you can buy your pass and start attending the conference right away. If you're reading this before 19 June 2007, you can still sign up online at www.ideacityonline.com or by calling our offices at 416.362.4332. 9. Where is the conference being held? The conference is being held at The Isabel Bader Theatre, 93 Charles St. West, in Toronto. Charles Street is a one- way street running west, located two blocks south of Bloor St. and Avenue Road, which is the closest major intersection. There is very limited parking available. The closest TTC stop is Museum. For a map, please visit: www.vicu.utoronto.ca/about/Campus_Maps/Victoria_University.htm (please note, the Isabel Bader Theatre is noted on the map as “BT”). 10. I've just realized that I won't be able to make the conference and I've already purchased a pass? If you've purchased a FULL pass and you are now unable to attend: You have two options: If your reading this prior to 19 June 2007, you can email info@ideacityonline.com and ask to send someone else in your place. (Please note, in this email you must identify yourself and list the name and email address of the person who will be attending in your place). The other option is to defer your registration to ideaCity08. To do so; you must email info@ideacityonline.com prior to 19 June 2007. Please identify yourself as a registrant and state that you will be deferring your pass to ideaCity08. Unfortunately, request made after 19 June 2007 cannot be accommodated. If you have purchased a DAY pass and you are now unable to attend: You have two options: If your reading this prior to the day you were scheduled to attend, you can email info@ideacityonline.com and ask to send someone else in your place. (Please note, in this email you must identify yourself and list the name and email address of the person who will be attending in your place). The other option is to defer your registration to ideaCity08. To do so, you must email info@ideacityonline.com prior to the day you were scheduled to attend. Please identify yourself as a registrant and state that you will be deferring your day pass to ideaCity08. Unfortunately, request made after the day you were supposed to attend cannot be accommodated. If you are attending the conference as a guest of a sponsor or a speaker, please make note of this in your email. If you have purchased a Session Pass and you are now unable to attend: You have two options: If your reading this prior to the day in which your session will occur, you can email mailto:info@ideacityonline.com. and ask to send someone else in your place (please note, in this email you must identify yourself and list the name and email address of the person who will be attending in your place). The other option is to defer your registration to ideaCity08. To do so, you must email mailto:info@ideacityonline.com. prior to the day in which your session will occur. Please identify yourself as a registrant and state that you will be deferring your day pass to ideaCity08. Unfortunately, request made after the day you were supposed to attend cannot be accommodated. If you are attending the conference as a guest of a sponsor or a speaker, please make note of this in your email. 11. What is the conference refund policy? ideaCity Conference registration fees are non-refundable. Should you find yourself unable to attend ideaCity, please read through the guidelines outlined in Question #10. 12. I have a full pass, but I want to split it into day-passes. Can I do that? Unfortunately, full passes cannot be split into day passes. 13. Are passes transferable? Can't I give my pass to someone else? Passes are issued in the name of the registrant and all pass holders must show photo ID at the check-in. Passes are non-transferable unless you are able to satisfy one of the guidelines outlines in Question #10. 14. What about the parties? Can anyone go? How do I sign up? ideaCity parties are for ideaCity attendees. There is one party each night, at the end of the day's sessions. If you have a full pass, you automatically gain admission to each of the three evening parties. (Please note, this is a single ticket) o If you have a day pass, you automatically gain admission to that day's party only. (Please note, this is a single ticket) If you have a session pass, or if you are in a day pass or full pass user and you would like to invite a guest, you must pay a registration fee of $125 + GST per person, per party. 15. What is the dress code for the conference? The dress code is casual and relaxed! 16. I still have questions. How do I reach conference staff once the conference has started? After 19 June 2007, the best way to reach the conference staff is by email, at info@ideacityonline.com. We will have access to email on-site and will be checking frequently. If the matter is urgent, you may also contact us by dialing 416.362.4332